Terms and Conditions Updated on: February 26, 2018

Welcome to Crowdin!

We are happy you chose our Platform for the translation or localization whether you are a translator, developer or a company seeking to automatize your translation and localization processes.

Please read these Terms and Conditions (the Terms) carefully before using the tools, services, materials, information Crowdin provides (the Services) as they affect your obligations and legal rights, including, but not limited to, waivers of rights, limitation of liability, and your indemnity to us. It is very important.

Crowdin is an online localization and translation management platform that provides advanced technical integrations, comprehensive reporting and easy-to-use translation workflows (the Platform) managed by ​​Crowdin​ ​Inc., a company registered at 8 The Green Dover, DE 19901, Delaware, USA.

These Terms together with the Privacy Policy, govern your use of the Service and constitute a legally binding agreement between you and the Crowdin.

1. Your Acceptance of Terms

Access to all Services is given to you on the condition that you accept and agree with the Terms. Registration within the Platform and use of the Services indicates your consent with these Terms. If you do not agree to all the terms and conditions, then you may not access the Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

The privacy and wellbeing of children is one of our concerns. Here at Crowdin we can provide services only in case you as the user are aged 16 or older. If you are under 16 you will need to get your parent’s/guardian’s permission before submission any private information to Crowdin.

We reserve the right to refuse the provision of Services to anyone for any reason at any time. We reserve the right at any time to modify or discontinue the Services (or any part thereof) without notice at any time.

2. Enjoying the Platform

2.1. Registration

In order to use Crowdin Platform you may be required to register and obtain an account within the Crowdin Platform. You should provide true, actual and complete information while registering, and update your account information if necessary.

You are responsible for maintaining the confidentiality of your password and for all activities that occur within your account. Crowdin will not be responsible for any loss or damage arising from your failure to provide accurate information or to keep your password secure. Please use the unique combination of numbers, letters and special characters for passwords and be sure to log off from your account at the end of each session. Crowdin will of course take all the necessary technical and organisational measures in order to keep your information secure but you also have to be cautious.

2.2. After your account have been created…

After you created your account at Crowdin Platform you will be able to take part in translation of the projects (the Projects) of other members of the Platform, create your own Projects, invite members of the Platform to the Projects, set and change the roles for the participants of your Projects for translation and use all the advantages the Platform provides.

There are two kinds of Projects within the Platform:

  • Public projects which are visible for everyone registered within the Platform and the access to which can be restricted access to the languages after project is created. If you chose to create the Public project you also give your permission your Public Project is shown to all the other members of the Platform.
  • Private Projects which are hidden from everyone except the members of the Platform you’ve invited.

3. Licence to use the Platform and Intellectual property rights for the materials and translations submitted to the Platform.

Subject to your complete and ongoing compliance with all the terms and conditions set forth in these Terms Crowdin grants you the right (known as a license) to access and use the Platform pursuant to these Terms.

The license is:

  • 'Limited' (meaning that you can only use the Platform for the purposes we set out in these Terms);
  • 'non-exclusive' (meaning that Crowdin can grant the same and similar licenses to other people as well);
  • 'non-transferable' (meaning that the license is only for your benefit and you may not transfer any of the rights that we grant to you to any other person);
  • 'non-sublicensable', (meaning that you also may not sub-license any of the rights that we grant to you to any other person);
  • 'revocable' (meaning that Crowdin can terminate this license);
  • and conditional on your compliance with these Terms.

Your license to access the Platform is not limited by territory. Thus, the license applies worldwide unless the applicable law or the law of the country of your location forbids such license in certain countries.

Such license does not confer on you any ownership interest in Platform. Words such as “purchase”, “payment” or “sale” (and similar terms, including all tenses), as applied to the Platform and the Services, refer to the grant to you of a limited license as described herein.

All Crowdin’s materials, including intellectual property rights therein and thereto, are the property of Crowdin or its subsidiaries or affiliated companies and/or third-party licensors. You may not reproduce, distribute, rent, lease, sell, license, copy, modify, publicly perform or display, transfer, transmit, publish, edit, adapt, prepare derivative works based on, or otherwise use the Crowdin materials except as expressly authorized by these Terms. You shall not acquire any right, title or interest in or to the Crowdin materials, whether by implication, estoppel, or otherwise, except for the limited rights set forth in these Terms.

The materials you upload to the Platform as well as any translations you made or information you create within the platform is your intellectual property. The transfer of the intellectual property rights to the translations if any are performed under the agreements made between the Project owners and the participants of such projects.

4. Choosing the best Subscription Plan for you

Within 14 days after the creation of the account you will be able to use the Platform in all its force free of charge. This 14-days period is called a Trial Period and within it you can be sure that none of the limits set in the Subscription Plan (as described below) will apply to your use of the Platform. You will get the opportunity to explore every facet of it. At the end of this period, Crowdin will get in touch with you and suggest a plan based on your current usage levels.

There are different Subscription Plans that are developed to suit your personal needs in the best way. The Subscription Plans differ from each other by the user’s status and the number of projects criteria. For example, there are Subscription Plans for individual users and organisations. If you feel you will need to translate and localize more than three projects, you will need the Subscription Plan for Organisations. The last also gives the additional technical features to use for the organisations.

If you want to use Crowdin for an Open Source project or run the academical project for the educational purposes only you can use the Platform free of charge or for the decreased price.

Check the list and detailed description of the Subscription Plans as well as the terms for the use of the Platform for the Open Source Projects here and educational purposes here. Please note that this list shall constitute the integral part of this agreement and shall be subject to the procedure of amendments set in these Terms and Conditions in Section 13.

5. Payment terms

Each Subscription Plan is paid on the monthly and advanced payment basis.

You can upgrade or downgrade your Subscription Plan at any time. If you perform the upgrade or downgrade in the middle of the monthly billing cycle, your account will be instantly switched to the new plan, and starting the next month the charge will be taken for the chosen plan.

5.1. Annual Subscriptions

In case you purchase an Annual Subscription for the Plan of your choice you receive a 2 months discount and will pay for 10 months only. This means that for example if you chose the annual subscription for Standard Personal Plan for 59 US dollars per month you will have to pay not 59 US dollars but 50 US dollars per month and thus you save 108 US dollars.

If you make an annual payment for Standard Plan and downgrade to Micro Plan, your credit will last longer than a year. Likewise, if you purchase Micro Plan and upgrade to Standard Plan over time, the credit may run out in less than a year.

It’s made to simplify the service usage during longer periods of time. Crowdin never asks you to make additional payments along the way as your needs change.

Once your annual payment credit goes below 2 months, Crowdin will send you a reminder to renew the subscription.

5.2. Cancellation of the subscription

In case of cancellation of your account, Crowdin will refund only the amount paid for the Services in the upcoming months that were not used by the user without the obligation to refund the amount paid for the month during which the cancellation was made.

If you cancel your account within 30 days from the signup date, you can request a refund for the amount you were charged.

In case of cancellation of Annual Subscriptions, Crowdin shall refund the amount of the money paid for the unused Services minus the amount of the discount provided for the previous months. This means that in case of annual Standard Plan, which is 600 US dollars, the user decided to cancel the account after 6 months of using the Platform, Crowdin will refund 246 US dollars instead of 300 US dollars. Calculations are the following: the discount we provided for the 6 months of usage is 9 US dollars per month, that is 54 US dollars in total for 6 months. We deduct this sum from the total refund amount ($300 - $54 = $246) and receive the actual refund amount without the provided discount.

Crowdin reserves the right to change prices and fees applicable to future transactions at any time for any reason in its sole discretion and without notice.

6. Limitations on Use of the Service

While using the Platform you may not encourage, authorize, or assist others to,

(a) reverse engineer, decompile, disassemble, or in any way access or attempt to access the source code for the Platform and/or extract any files from them,

(b) or make or attempt to make any modification to the Platform,

(c) modify, defeat, interfere with, or circumvent any feature of the Platform, including any security or access control mechanism,

(d) attempt to probe, study or test the vulnerability of the Platform or to breach any security or authentication measures, regardless of your motives and/or intent,

(e) attempt to damage, interfere with, or disrupt the Services to any user, processor, host or network, including by submitting a virus, worm, or Trojan horse,

(f) pretend that you are, or that you represent, someone else or impersonate any other individual or entity,

(g) intercept any system data, personal information, or other data relating to the Platform,

(h) access or use the Platform for any unlawful purpose,

(i) take any action that would impose a disproportionately large or unreasonable load on our network or other infrastructure,

(j) use or launch any “robot”, “spider”, “page-scraper”, "deeplink" or other automated means to accesses, acquires, copies, or monitors any part of the Platform.

You may only use the Platform and its contents for lawful purposes and is unlawful, you will bear the burden of establishing that it is lawful. You understand and agree that all materials publicly posted (other than by Crowdin) or privately transmitted on or via this Platform are the sole responsibility of the sender, not Crowdin, and that you are responsible for all material you upload, post or otherwise transmit to or via the Platform.

You agree not to submit any materials to the Platform, or act in a way, which in our opinion:

(i) libels, defames, invades privacy, stalks, is obscene, pornographic, racist, abusive, harassing, threatening or offensive;

(ii) seeks to exploit or harm children;

(iii) infringes any intellectual property or other right of any entity or person, including violating anyone's copyrights or trademarks or their rights of publicity;

(iv) violates any law or may be considered to violate any law;

(v) you do not have the right to transmit under any contractual or other relationship (e.g., inside information, proprietary or confidential information received in the context of an employment or a non-disclosure agreement);

(vi) advocates or promotes illegal activity;

(vii) impersonates or misrepresents your connection to any other entity or person or otherwise manipulates headers or identifiers to disguise the origin of the content;

(viii) advertises any commercial endeavour (e.g., offering for sale products or services) or otherwise engages in any commercial activity (e.g., conducting raffles or contests, displaying sponsorship banners, and/or soliciting goods or services) except as specifically authorized on the Platform;

(ix) solicits funds, advertisers or sponsors;

(x) includes programs which contain viruses, worms and/or "Trojan horses" or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications;

(xi) disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise act in a way which affects the ability of other people to engage in real time activities via the Platform;

(xii) copies any other pages or images on this Platform except with appropriate authority;

(xv) amounts to "data warehousing" (i.e., using any web space made available to you as storage for large files which are only linked from other sites). You must provide a reasonable amount of content to accompany such material in order that at least some of the traffic to your site comes directly via us;

(xvi) disobeys any policy or regulations established from time to time regarding use of the Platform or any networks connected to this Platform; or

(xvii) contains links to other sites that contain the kind of content, which falls within the descriptions set out at (i) to (xvi) above.

7. Moderation/Monitoring

Crowdin shall have the right, but not the obligation, to monitor any materials submitted by you or other material posted on/submitted to the Platform. Crowdin shall have the right in its sole discretion to edit, refuse to post or remove any material submitted or posted to the Platform. Without limiting the foregoing, Crowdin shall have the right to remove any material that Crowdin, in its sole discretion, finds to be in violation of these terms or otherwise objectionable.

8. Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control, nor input (this includes, without limitation, the aforementioned third-party platforms).

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Platform is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

9. Privacy (Personal Data)

Crowdin respects your privacy and has established certain policies and procedures relating to the collection and use of your Personal Data in connection with your use of the Platform. Please, check our Privacy Policy to be aware of the policies and procedures applied to your use of the Service.

10. Deactivation/Termination of Your Registration

You may deactivate your registration on the Services, at any time and for any reason, following the these instructions or by sending an email request to support@crowdin.com

We may terminate your use of and registration within the Platform at any time if you violate these Terms. In such case the Crowdin will refund only the amounts paid for the Services in upcoming months that were not used by the user without the obligation to refund the amounts paid in the month when the termination was made.

11. Disclaimer of Warranties

Here are some standard disclaimers you have to be familiar with.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY AGREE THAT ACCESS TO AND USE OF THE PLATFORM IS AT YOUR SOLE RISK. THE SERVICE AT THE PLATFORM IS PROVIDED "AS IS," “WITH ALL FAULTS” AND “AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. CROWDIN DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, TITLE, QUALITY, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT ANY SERVICES WILL BE AVAILABLE AT ALL TIMES, IN ALL COUNTRIES AND/OR ALL GEOGRAPHIC LOCATIONS, OR AT ANY GIVEN TIME OR THAT WE WILL CONTINUE TO OFFER PARTICULAR SERVICES FOR ANY PARTICULAR LENGTH OF TIME (UNLESS WE EXPRESSLY SAY OTHERWISE AS PART OF THE SERVICES).

WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. WE DO NOT WARRANT THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE. CROWDIN MAKES NO REPRESENTATIONS, AND EXPRESSLY DISCLAIMS ANY WARRANTIES, OF ANY KIND, REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, APPROPRIATENESS, AND TIMELINESS OF ANY CONTENT AVAILABLE THROUGH THE SERVICE. CROWDIN MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE SERVICE OR YOUR ACCESS TO AND USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, FREE OF VIRUSES, MALICIOUS CODE, OR OTHER HARMFUL COMPONENTS, OR OTHERWISE SECURE.

CROWDIN IS NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR MOBILE, TABLET, LAPTOP OR DESKTOP DEVICE, COMPUTER SYSTEM, OTHER HARDWARE, OR SOFTWARE, OR FOR ANY LOSS OF OR DAMAGE TO DATA THAT MAY RESULT FROM YOUR USE OF THE SERVICE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CROWDIN DOES NOT ACCEPT ANY LIABILITY FOR ANY DAMAGE OR LOSS, INCLUDING LOSS OF BUSINESS, REVENUE, OR PROFITS, OR LOSS OF OR DAMAGE TO DATA, EQUIPMENT, OR SOFTWARE (DIRECT, INDIRECT, PUNATIVE, ACTUAL, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR OTHERWISE) RESULTING FROM ANY USE OF, OR INABILITY TO USE, THIS SERVICE OR THE MATERIAL, INFORMATION, SOFTWARE, FACILITIES, SERVICES OR OTHER CONTENT ON THIS SERVICE, REGARDLESS OF THE BASIS UPON WHICH LIABILITY IS CLAIMED AND EVEN IF CROWDIN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CROWDIN DOES NOT ACCEPT ANY LIABILITY FOR ANY DAMAGE OR LOSS, INCLUDING LOSS OF BUSINESS, REVENUE, OR PROFITS, OR LOSS OF OR DAMAGE TO DATA, EQUIPMENT, OR SOFTWARE (DIRECT, INDIRECT, PUNATIVE, ACTUAL, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR OTHERWISE) RESULTING FROM ANY USE OF, OR INABILITY TO USE, THIS SERVICE OR THE MATERIAL, INFORMATION, SOFTWARE, FACILITIES, SERVICES OR OTHER CONTENT ON THIS SERVICE, REGARDLESS OF THE BASIS UPON WHICH LIABILITY IS CLAIMED AND EVEN IF CROWDIN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.

13. Changes to Terms and Assignment

We may change these Terms from time to time so please check this page to ensure that you’re happy with any changes. The notifications on every amendment shall be published within the Platform. If within one week after the publication of the notification you continue to use Crowdin Platform, you will be considered as having accepted all the amendments made.

14. Governing Law and Dispute Resolution

These Terms shall be governed by construed and enforced in accordance with the laws of Delaware, USA. You are responsible for complying with local laws, if and to the extent local laws are applicable. You specifically agree to comply with all applicable laws concerning the transmission of technical data exported and/or re-exported from the country you reside in.

Both we and you shall seek to resolve by negotiations any dispute of any kind between you Crowdin arising under these Terms (including any questions regarding their implementation, execution, validity or termination).

If Crowdin and you fail to agree in negotiations within ninety (90) calendar days from the date of their beginning, the dispute shall be finally settled under the Rules of Arbitration of the International Arbitral Centre of the Austrian Federal Economic Chamber in Vienna (Vienna Rules) by one arbitrator appointed in accordance with the said Rules. The substantive law of Delaware, USA shall be applicable. The language to be used in the arbitral proceedings shall be English.

If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable for this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the matters contained herein.

15. Legal Restrictions

Use of the Service is unauthorized and unlicensed wherever it is unlawful under applicable law. You may not use the Service at any place or in any manner that would violate any applicable technology control, export, or import laws. Any offer of any feature, product or service is void where prohibited. Crowdin may limit or deny to any person, in its sole discretion, access to any feature, product or service.

16. Assignment

Crowdin may, in its sole discretion, assign its rights and/or delegate its duties under this agreement. You may not assign your rights or delegate your duties, and any assignment or delegation without the written consent of Crowdin, which Crowdin may withhold in its sole discretion, shall be void.

17. Contact Information

We hope these Terms helped you to understand how the Crowdin Platform works and be sure everything is foreseeable and safe while using it. So, enjoy our Platform!

If you have any questions regarding the use of Services or regarding these Terms, you should send us an e-mail to support@crowdin.com

Your Crowdin Team.