Customer Success Manager

Ternopil, Ukraine

Full-time

We are a product-based company in Ternopil working on a localization management platform - crowdin.com. You can find Microsoft, eBay, Huawei, Kickstarter, Avast, Ask.fm and many more among our customers. In a few years Crowdin transformed from a hobby project of a few people into a team of 35 professionals working on one of the best localization management platforms in the world. As a result - almost a million of users from all around the world (well, North Korea might be an exception =).

We are convinced that a talent should be embraced. A small product-based company is a place where it can be done. Our aim is to gather all the best professionals, and we believe that you is to become one in our team. We are both interested in your constant professional development that is why it’s a win-win situation.

Customer Success Team is our voice and reliable technical assistance. As the one who receives customers’ feedback, they can influence our decisions on the product while helping to build the next great cloud company! The key description of our support team is that we love helping customers. Our success managers treat our users the way our friends should be treated.

Our best candidate has stellar English, excellent problem-solving skills, a strong sense of empathy and is a positive person! Also, you should have an ability to put complicated things in simple words.

For this position we have a night shift (from 12:00 a.m. to 7:00 a.m. / 3 nights a week).

What you will be doing:

  • Work with customers: email, online chat, Skype;
  • Online presentations of our product (in the future);
  • Individual approach to our customers’ needs;
  • Constant self-improvement.

You are welcome to send your CV today. In any case, you’ll be making a new valuable connections.

Apply to this job

If you know someone who is a perfect candidate for this position - feel free to tell them about us. If you bring us a successful candidate you have a chance of getting an Amazon Kindle Paperwhite.

+1
Share
Share
Engineering at Crowdin

Engineering at Crowdin

Our product is the best because its dynamic, scalable, user-friendly and simply awesome. Our engineers are the ones who make it all possible.

Benefits at Crowdin

Benefits at Crowdin

We offer our co-workers constant growth and encouragement through educational opportunities, benefits, welcoming environment, and more.

Talents

Talents

Learn about our team and take a look at our current positions.